Zanussi is a well-known Italian brand of household appliances owned by Electrolux. To order repair of the Zanussi washing machine under warranty, it is enough to contact the hotline - here you can get answers to all questions regarding the products of this brand.
Manufacturer Obligations
All Zanussi equipment is covered by the standard 1-year warranty - the right to it is given from the date of purchase and is documented - in the warranty card.
The warranty service condition is a correctly filled out coupon. Stamps and signatures must be affixed. The date of sale is indicated. Warranty starts from the day the product is released or from the day of sale.
Recommendations for the buyer from the manufacturer:
- Check the appearance of the washer and its configuration before making a purchase.
- Trust the CMA installation to the specialists of the Zanussi service centers. You can install the device yourself, but if this causes a breakdown, the warranty will not be valid.
- Read the instructions before operating.
The inverter motor is given 10 years warranty. This obligation is assumed by the company "Electrolux", and it applies to all models of automatic washing machines (CMA), equipped with an inverter motor. Condition - the device must be released no later than 2013.
Where to go?
To find the nearest service center, on the official website you can enter your city in the corresponding field and get the address.
To get help and advice, clients can call the company's information center by phone: 8 (800) 200-35-89. Calls are free.
If the owner of the AGR does not have a guarantee, this is not an obstacle to an affordable repair. Owners of household appliances in need of repair can order the service by paying a one-time repair.
To find out the conditions, you need to call the warranty department by phone: +7 (495) 727-43-65 (Moscow and the region), 8 (800) 200-35-89 (other regions). Having registered their AGR in a couple of minutes, the owners of the washers get access to personal assistance.
Service Nuances
The presence of warranty obligations on the part of the manufacturer does not mean that the masters of service centers should go to the owners of the AGR in order to clean the clogged filters. Repair is free of charge only in one case - if the breakdown occurred through no fault of the owner. Even if the AGR breaks due to changes in the network, the user will still be to blame, since he did not provide for the protection of the device from power surges.
Often, free repairs are refused for the following reasons:
- The device is improperly installed and connected.
- An extension cord is used to connect to the mains.
- Wash items not intended for this purpose.
- Invalid ticket filling.
A detailed list of facts that are grounds for refusal of warranty service can be found in the documentation that came with the washing machine.
If the AGR broke, being under warranty, check the list of malfunctions that can be "fixed with your own hands." When calling a specialist, be prepared to inform him - the model of the washer, the day and place of purchase, and also state in detail - what is the reason for the call.